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Beate Trenziok 2024-08-09 11:44:25 +02:00
parent 0803d09d78
commit 8679e44386
1 changed files with 20 additions and 7 deletions
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27
msp/tools.py
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@ -181,8 +181,7 @@ def get_service_report_work(employee, from_date, to_date):
# ticket_hours.append(work_item)
# return ticket_hours
from datetime import datetime, timedelta
import frappe
def get_ticket_work_hours(employee, from_date, to_date):
if isinstance(from_date, str):
@ -498,11 +497,12 @@ def process_ticket(ticket):
link_ERPNext_OTRS_Ticket(ticket_doc)
else:
existing_ticket = frappe.get_doc("OTRSConnect Ticket", ERPNext_tickets[0].name)
read_only_fields = {"create_time", "create_by"}
for key, value in ticket.items():
if key not in read_only_fields:
setattr(existing_ticket, key, value)
existing_ticket.save(ignore_permissions=True, ignore_version=True)
if existing_ticket.docstatus == 0 and existing_ticket.status != "delivered":
read_only_fields = {"create_time", "create_by"}
for key, value in ticket.items():
if key not in read_only_fields:
setattr(existing_ticket, key, value)
existing_ticket.save(ignore_permissions=True, ignore_version=True)
def process_article(article):
# Ensure the referenced ticket exists
@ -604,6 +604,19 @@ def clear_backlinks(doc):
article_doc.save()
frappe.db.commit()
def get_status_from_ticket():
# Abrufen von maximal 100 Datensätzen aus der "OTRSConnect Article"-Dokumentation
ERPNext_articles = frappe.get_all("OTRSConnect Ticket", fields=["*"], limit=100)
# Ausgabe der Statusinformationen
for article in ERPNext_articles:
for field, value in article.items():
print(f"{field}: {value}")
print("---")